To make your break as carefree as possible, we’ve put together a list of Frequently Asked Questions, along with our Terms and Conditions below. If you have any further questions or requirements, please do not hesitate to contact us.
When you arrive please present yourself at reception where one of our friendly staff will be delighted to check you into your room and answer any questions you may have between 1:30pm and 10pm. At the time of booking or at check-in we will request credit card details and pre-authorisation of the card to ensure that any cancellations, damages, telephone charges or no-smoking policy breaches may be paid for. Please note that the card which is pre-authorised can be used for multiple room charges if the reservation was made under a single guest’s name.
We do hope you’ll come and stay with us but if you must cancel then you can do so any time up to 48-hours before your arrival date, free of charge. Please be sure to inform us of any full or partial-stay cancellations (for example if you decide to stay only 2 nights but booked for 3) before 11 am two days prior to the start of your booking. If we don’t receive notice of your cancellation within this time frame then your credit or debit card will be charged for one nights’ stay per room booked under your name. Please note: NON-REFUNDABLE OFFERS must be paid for at the time of booking and no refund will be made should the booking be changed or cancelled. This policy overrides the above Cancellation Policy.
Reservations booked direct will have priority check-in available from 12.30pm instead of 1.30pm and we ask that you vacate your room by 11 am on the day of your departure. If you don’t check out by this time then an extra night’s rate will be payable. If you’re struggling to check-out by 11 am because of circumstances out with your control, please seek help from reception. If you know in advance that the above timings will not suit your requirements, please contact the hotel to consider other workable options which may be able to be put into place in advance of your arrival/departure. The latest check-in time available is 10pm. For later times, please contact the City Apartments by email or by telephone – 0141 342 4060.
In the event that any guest staying in a room booked under your name should cause damage to hotel property or lose a hotel key then these charges must be paid for at the hotel reception prior to departure.
We wish all of our guests to have a relaxed and enjoyable stay at the City Apartments and with that in mind, we reserve the right to refuse entry to any guest who conducts themselves in an inappropriate manner. This extends to a guest or guests being under the influence of drugs and/or alcohol, abusive behaviour towards staff or other guests, aggression, or unacceptable dress. For the protection of all of those staying with us we may ask a guest behaving in this manner to leave the hotel if a disturbance is caused. Should we remove a guest on these grounds then refunds will not be given.
The City Apartments is not liable for the loss or damage of any guest property during their stay caused by the misconduct or negligence of a guest or an act of God. Please use in-room safes at your own risk and note that the establishment is not responsible or liable for any damage to guest vehicles whilst staying with us.
In the interests of your safety and comfort the only pets we allow on the premises are guide dogs.
Our official website is the only booking platform where the best rates are guaranteed. Bookings can be made online, by telephone, fax or email. Should you find that your preferred dates are not available through our online system, please phone the City Apartments to access real-time availability. We accept cash in sterling (GBP), all major debit and credit cards or cheque with your banker’s guarantee card.
In order for all of our guests to be able to enjoy their surroundings we operate a strict no-smoking policy in all areas of the hotel (including the use of e-cigarettes). Should a guest smoke in the self-catering apartment a £100 fine will be charged to their pre-authorised credit or debit card to cover the cost of cleaning and fumigating.
We’re on North Woodside Road just a few steps from Great Western Road and all the attractions the West End has to offer. Glasgow city centre is around 20 minutes walk too.
Yes! We welcome little ones to our apartments – if you need a cot or a high chair please just request this with reception prior to booking. We charge a nominal fee for cot hire (£9.00).
We provide free Wifi throughout the apartments and complimentary PC use at reception so you can stay connected throughout your holiday.
There is plenty of street parking outside the hotel which is free from 6pm-8am Monday-Friday and free all day Saturday and Sunday. Parking can be paid via the local Ringgo App or by the meters outside the hotel. There is also a car park situated at Kelvinbridge Subway Station opposite the hotel where you can park all day for £5.70 which also entitles you to a return journey on the Subway. Our helpful check in staff would be happy to advise you.
In–room safes are provided for your use – please see our Terms and Conditions regarding our liability policy.